Troubleshooting general deskjet printing problems:

Troubleshooting general deskjet printing problems:

Cannot turn on printer

·     Check that the power cord is connected.

·     Try connecting the power cord to a different wall outlet.

·     Remove and reinstall the panel on the back of the printer. Make sure that the removable panel is tightly pushed into the slot and that the Panel Knob is in the Lock position

Nothing prints

·     Check the power. Make sure the power cord is firmly connected to the printer and to a working outlet, and that the printer is turned on. The Power light on the front panel of the printer should be lit.

·     Be patient. Complex documents containing many fonts, graphics, and/or color photos take longer to begin printing. If the printer's Power light is blinking, the printer is processing information.

·     Check the paper. Make sure the paper is loaded correctly and that there is no paper jammed in the printer.

·     Check the print cartridges. Make sure that both the black and color print cartridges are properly installed and that the printer's access cover is closed. The Cartridge light will flash if the print cartridges are not installed correctly.

·     Try printing a sample page. Turn the printer off, and then on. Press and hold down the RESUME button. Release it when the Resume light starts to blink. If the sample page prints, the printer hardware is working properly.

A blank page is ejected

·     Check that there is no tape covering the ink nozzles on the print cartridges.

·     Check that the media being used is wide enough. The media width in the page settings and print settings must match.

·     Check for an empty print cartridge. When trying to print black text and a blank page is ejected from the printer, the black print cartridge may be empty. Replace the black print cartridge. When trying to print using color, and one or more colors do not print properly (or at all), the color cartridge may need to be replaced.

·     Check the printer setup. Make sure the correct printer is selected as the current or default printer.

·     Check the parallel port on the computer. If a parallel cable is being used, make sure the printer is connected directly to the computer's parallel port. Do not share the port with other devices such as a zip drive.

Placement of the text or graphics is wrong

·     The paper size or orientation settings may be incorrect. Make sure the paper size and page orientation selected in the software program match the settings in the HP print settings dialog box.

·     The paper may not be loaded correctly. If everything on the page is slanted or skewed, make sure the paper width and length guides fit snugly against the left and bottom edges of the paper stack. Also, there should be no more than 150 sheets of paper loaded into the Main Paper Tray or 10 sheets of paper loaded into the Alternative Top Media Feed.

·     The margin settings may be wrong. If text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of the printer.

Paper is jammed in the printer

NOTE: To clear jammed paper from the printer, open the Access Cover and pull the paper towards you. If you cannot reach the jammed paper, turn the Panel Knob on the back of the printer, remove the panel, pull out the jammed paper, and then replace the panel. If you still cannot reach the paper, raise the Output Tray and remove the jammed paper from the Main Paper Tray.

To avoid paper jams, follow the suggestions below:

·     Make sure nothing is blocking the paper path.

·     Do not overload the Alternative Top Media Feed. The Alternative Top Media Feed holds up to 10 sheets of plain paper (or other print media that has the same thickness). The Main Paper Tray holds up to 150 sheets of plain paper.

·     Load paper properly.

·     Do not use paper that is curled or crumpled.

·     Always use paper that conforms with those listed in the Printer Specifications section of the User's Guide.

Printing a sample page

Print a sample page without being connected to a computer. This allows you to see that your printer is set up correctly.

1.Turn the printer off.

2.Disconnect the parallel or USB cable from the back of the printer.

3.Turn the printer on.

4.Press and hold down the RESUME button on the printer. Release the RESUME button when the Resume light starts to blink. The printer should

Cleaning the print cartridges

Clean the print cartridges when lines or dots are missing from printed text or graphics.

NOTE: Do not clean the print cartridge unnecessarily because this wastes ink and shortens the life of the print cartridges.