Troubleshooting
general deskjet printing problems:
Cannot turn on printer
· Check that the power cord is connected.
· Try connecting the power cord to a different wall
outlet.
· Remove and reinstall the panel on the back of the
printer. Make sure that the removable panel is tightly pushed into the slot and
that the Panel Knob is in the Lock position
Nothing prints
· Check the power. Make sure the power cord is firmly
connected to the printer and to a working outlet, and that the printer is
turned on. The Power light on the front panel of the printer should be lit.
· Be patient. Complex documents containing many
fonts, graphics, and/or color photos take longer to begin printing. If the
printer's Power light is blinking, the printer is processing information.
· Check the paper. Make sure the paper is loaded
correctly and that there is no paper jammed in the printer.
· Check the print cartridges. Make sure that both the
black and color print cartridges are properly installed and that the printer's
access cover is closed. The Cartridge light will flash if the print cartridges
are not installed correctly.
· Try printing a sample page. Turn the printer off,
and then on. Press and hold down the RESUME button. Release it when the Resume
light starts to blink. If the sample page prints, the printer hardware is
working properly.
A blank page is ejected
· Check that there is no tape covering the ink
nozzles on the print cartridges.
· Check that the media being used is wide enough. The
media width in the page settings and print settings must match.
· Check for an empty print cartridge. When trying to
print black text and a blank page is ejected from the printer, the black print
cartridge may be empty. Replace the black print cartridge. When trying to print
using color, and one or more colors do not print properly (or at all), the
color cartridge may need to be replaced.
· Check the printer setup. Make sure the correct
printer is selected as the current or default printer.
· Check the parallel port on the computer. If a
parallel cable is being used, make sure the printer is connected directly to
the computer's parallel port. Do not share the port with other devices such as
a zip drive.
Placement of the text or graphics is wrong
· The paper size or orientation settings may be
incorrect. Make sure the paper size and page orientation selected in the
software program match the settings in the HP print settings dialog box.
· The paper may not be loaded correctly. If
everything on the page is slanted or skewed, make sure the paper width and
length guides fit snugly against the left and bottom edges of the paper stack.
Also, there should be no more than 150 sheets of paper loaded into the Main
Paper Tray or 10 sheets of paper loaded into the Alternative Top Media Feed.
· The margin settings may be wrong. If text or
graphics are cut off at the edges of the page, make sure the margin settings
for the document do not exceed the printable area of the printer.
Paper is jammed in the printer
NOTE: To clear jammed paper from the printer, open the
Access Cover and pull the paper towards you. If you cannot reach the jammed
paper, turn the Panel Knob on the back of the printer, remove the panel, pull
out the jammed paper, and then replace the panel. If you still cannot reach the
paper, raise the Output Tray and remove the jammed paper from the Main Paper
Tray.
To avoid
paper jams, follow the suggestions below:
· Make sure nothing is blocking the paper path.
· Do not overload the Alternative Top Media Feed. The
Alternative Top Media Feed holds up to 10 sheets of plain paper (or other print
media that has the same thickness). The Main Paper Tray holds up to 150 sheets
of plain paper.
· Load paper properly.
· Do not use paper that is curled or crumpled.
· Always use paper that conforms with those listed in
the Printer Specifications section of the User's Guide.
Printing a sample page
Print a
sample page without being connected to a computer. This allows you to see that
your printer is set up correctly.
1.Turn the printer off.
2.Disconnect the parallel or USB cable from the back
of the printer.
3.Turn the printer on.
4.Press and hold down the RESUME button on the
printer. Release the RESUME button when the Resume light starts to blink. The
printer should
Cleaning the print cartridges
Clean the
print cartridges when lines or dots are missing from printed text or graphics.
NOTE: Do not clean the print cartridge unnecessarily
because this wastes ink and shortens the life of the print cartridges.
No comments:
Post a Comment